Empire Carpet Warranty Complaints

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Empire carpet warranty complaints.

Carpet has a 10 year warranty and they will not followup or follow through to replace our carpet under warranty. Get half price carpet hardwood vinyl and laminate plus basic installation. Schedule a free appointment installation of in stock styles of carpet hardwood vinyl plank vinyl tile and laminate guaranteed by 11 26 20 guarantee date for orders signed and any necessary financing. When i called to complain and simply ask that the carpet be re stretched i was informed that the warranty is only good for 1 year and i would have to pay to have this service completed.

Half price carpet flooring plus basic. This e mail account is monitored 24 hours. Empire is completely inept and unable to coordinate the transfer of a single roll of carpet from dallas to houston. The company brings hundreds of samples to your.

Hence i am no longer buying or recommending empire carpet. On july 15 2020 the installers came and installed our new selection of carpet. Empire today installed 7 000 carpet in our entire home that was immediately discolored in areas upon installation and is becoming progressively worse since installation. Empire limited our active choses to two companies one being the company that produced the defective carpet.

The response i keep getting is the system is down so i mentioned using pen paper and the telephone to coordinate the delivery. So the carpet empire installs is of such poor quality that it stretches out in less that 4 years old. Empire today has provided customers with carpet hardwood laminate vinyl tile flooring and window to more than 2 million customers since 1959. Schedule online or call 800 588 2300.

Bbb accredited since 8 15 2006. It s our best sale. So for a second time we picked a carpet using the same salesman. Buying carpet from lowe s home depot empire today or costco.

2020 alan fletcher consumer advocate expert carpet advisor. See bbb rating reviews complaints request a quote more. The new carpet ha 2 feet lanes or lines the length of the carpet in several areas. Schedule a free in home estimate.

Unlike other flooring and home improvement stores empire guarantees you ll have new floors before the holiday or they re free.